Disability Access Officer
David Martin
Tottenham Hotspur Stadium
Tottenham Hotspur
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Introduction
Our Stadium has presented us with an opportunity to design a truly inclusive building, showcasing best practice in accessible stadia design.
The Club is fully committed to, supportive of and determined to meet the highest standards of best practice in relation to meeting the diversity and inclusion needs of staff, our fans, customers and all involved with the Club.
The following access guide includes all accessible information for the Tottenham Hotspur Stadium and will detail our accessible stadium facilities, accessible parking and transport information and our Disability Access Scheme.
Transport to/from Stadium
The stadium is accessible by four local train stations - White Hart Lane, Seven Sisters, Tottenham Hale and Northumberland Park. Three of these stations are either undergoing or have undergone extensive refurbishments to improve access and capacity. White Hart Lane and Northumberland Park now has step-free access. Tottenham Hale has step-free access to the Victoria line and the northbound Greater Anglia platform. The southbound Greater Anglia platform is currently not step-free.
All the routes from the stations to the stadium are wheelchair friendly. Wayfinding signage has also been installed on major routes from all stations.
White Hart Lane station is generally the busiest transport hub, especially in the hour before kick-off.
The Alexandra Palace and Wood Green shuttle bus services are fully accessible for wheelchair users, although it should be noted that the stations that they serve are not.
All TfL buses are fully accessible. The East Bus Diversion route facilitates more localised running of TfL buses on matchdays. This means the 349 follows a new, much shorter diversion east along Lansdowne Road, Shelbourne Road and Northumberland Park before re-joining the High Road adjacent to Sainsbury’s.
The West Bus Diversion Route for the 149, 259 and 279 operates as it did when we were at the Lane for the time being, with the intention that they also eventually follow the shorter East Bus Diversion route.
A matchday black taxi rank is in operation on Scotland Green.
Stadium Parking
Pre-booked Car Parking
Members who are registered with our Disability Access Scheme, and have provided Blue Badge supporting information, can pre-book spaces via our online booking system.
To register for the Disability Access Scheme or to provide Blue Badge supporting information please contact the Access Team on Access@tottenhamhotspur.com.
Once registered, you will receive an email after each match goes on sale, which will link you to our online booking system. Please note, parking will be allocated on a first-come-first-served basis.
Stadium Car Parks
There are 74 enlarged accessible parking spaces in the stadium’s basement, all of which are accessible via Worchester Avenue on a matchday. Pre-bookable parking is available in the following zones:
Yellow Zone – Situated under the North and West Stand
White Zone – Situated under the East Stand
Grey Zone – Situated under the South Stand
Please note that when parking at the Tottenham Hotspur Official Stadium Car Park you are required to arrive at least 2 hours prior to kick off. Also, post-match, you will be required to wait for up to 1 hour before being able to exit. These restrictions are in place due to matchday road closures in the surrounding area.
All cars will be security screened before they enter the car park. Please allow extra time for this process.
For all car parks, please have your car park e-ticket ready for inspection as you approach the stadium as your e-ticket will be scanned on entry.
Once a car is admitted and parked in the stadium’s basement, we are unable to allow cars, or the supporters travelling within them, to exit and re-enter the stadium - this is due to security operations and crowd flows outside the stadium.
If you wish to visit the Ticket Office or Spurs Shops, we recommend you park in the Sainsbury’s Car Park on Northumberland Park before proceeding to the stadium basement car park at least two hours before kick-off.
The Stadium car park’s height restriction is 2.1m. If your vehicle is higher than this, you will need to park in Sainsbury’s, where the height restriction is 2.6m. See details below.
Satellite Car Parks
There are also two pre-bookable Tottenham Hotspur Official Satellite Car Parks available for supporters with Blue Badges.
Sainsbury’s Car Park (Northumberland Park)
Sainsbury’s provides easy access to the Ticket Office and Spurs Shop at Paxton House, as well as public toilets. Please note that the spaces in this area are not dedicated Blue Badge parking bays - anyone requiring dedicated Blue Badge parking bays are advised to book into the stadium basement car park or St. Francis De Sales.
Please also note that this car park will need to be accessed at least 1 hour before kick-off.
St. Francis de Sales - (Oversized Vehicles)
Any owners of oversized vehicles are encouraged to email Access@Tottenhamhotspur.com where we will allocate you a space at St. Francis de Sales school, opposite the Tottenham Experience, on a first come first served basis.
Please note, this car park will need to be accessed at least two hours before kick-off and you will be unable to exit until at least an hour after full time.
Blue Badge Parking within the Controlled Parking Zones
Supporters with Blue Badges can park within the Major Event Day CPZ, in line with the terms and conditions of the Blue Badge Scheme.
However:
Please be mindful that you might be parking in residential roads, so please be considerate of our neighbours
Please note that fans with Blue Badges are not permitted to park in Homes for Haringey (HfH) estate car parks. A resident parking permit and a Blue Badge is required in order to park on any HfH estate. Anyone parking without the valid permits would receive a fine or your car could be towed away
Please avoid parking on yellow lines as this could affect pre and post-match traffic flows and various post-match crowd control operations
Supporters with Blue Badges can park outside the Traffic Management (road closure) Zone without any time restriction (in line with the Blue Badge scheme terms and conditions) but may have a longer distance to travel to and from the stadium
For further assistance, please contact the Access Team on 0344 844 0102 or on Access@Tottenhamhotspur.com.
OPEN CONTROLLED PARKING ZONES MAP
Pedestrian Access
The entire stadium perimeter is made accessible by five lifts that can transport supporters from street level (Level 0), to podium level (Level 1).
The Stadium has four dedicated accessible entrances for home fans (Entrances 1, 5, 13 and 17) and one accessible entrance for away fans (entrance 11a). All entrances are served by multiple lifts transporting supporters to the viewing areas.
Entrances 1, 5, 13 and 17 will be stocked with a minimum of the following accessible facilities and equipment:
10 x Audio commentary headsets
4 x Wheelchairs
5 x Sets of headphones
5 x Sets of induction loops
1 x Dog bowl
Any equipment signed out from the desk in the reception is to be returned to the entrances post-match. If you are an away supporter you must return to the nearest Disability Access Steward. Please note that the audio descriptive headsets for away fans are delivered to your seat and should be requested no later than one week before the match.
Ticketing / Box Office
The home ticket office is located at Paxton House, to the North-West of the Stadium, and has level access. The away ticket office, which is also fully accessible, is located outside the away entrance, entrance 11, to the North East of the Stadium. The Paxton House ticket office counters are lowered and fitted with induction loops.
Accessible Viewing Areas
The stadium has over 250 wheelchair accessible bays and over 500 dedicated easily accessible seats. These are located throughout the stadium on all levels, giving supporters with access requirements a great variety of viewing options.
All levels of the stadium are accessible by stairs or lifts but please note that the use of these lifts is restricted to those who are on the Disability Access Scheme or possess a Lift Pass (Season Ticket Holders only).
Access to lifts for all other fans will be at the discretion of our stewards should there be available capacity.
Sensory Room
The Sensory Suite is located in the North Stand, block 416, and offers a comfortable and calming environment for supporters on the autistic spectrum or with sensory impairment conditions to watch a match, complete with a tactile wall, a bubble tube and several other pieces of sensory equipment.
Supporters have the option of watching the match both inside and outside the suite, with seating areas directly in front of the suite reserved to provide flexibility. Attendees are also presented with a sensory pack on their first visit, complete with club-branded ear defenders and several other tactile sensory toys.
At the current time, the Sensory Suite is able to accommodate a maximum of three supporters, including one personal assistant each, per match.
Sensory Room Booking Process
Before we can begin the booking process for your first match, we require all participants to complete the Sensory Suite profile form.
This will help us ensure any specific access requirements are catered for and help us deliver the best match-day experience possible. Once this form is completed, it will be submitted to the Access Team, who will be in touch to arrange a match to attend in due course.
We have recruited specialist Sensory Suite supervisors with experience in both disability and autism awareness to facilitate guests on the day and provide assistance where needed.If you are interested in accessing this facility, please contact the access team.
Accessible Restrooms / Changing Rooms
There are 66 accessible toilets in the stadium, found throughout concourses, hospitality lounges, and the Tottenham Experience.
All accessible toilets have the following facilities:
Radar Key access
Grab rails by the toilet and sink
Mounted flushing lever
Backrest
Full-length mirror
Emergency assistance alarm fitted to floor level
Ambulant accessible toilets are available in each of the public toilets throughout the stadium. A small number of accessible toilets are fitted with baby changing facilities, but the vast majority are dedicated toilets.
Changing Places
There are three Changing Places facilities across the site. Two in the stadium, one in the East Atrium and one next to block 105 in the West Stand, and one more in the Tottenham Experience.
Each facility includes the following;
Radar Key accessible
Grab rails by the toilet and sink
Mounted flushing lever
Backrest
Full-length mirror
Emergency assistance alarm fitted to floor level
Bench
Hoist
Shower and shower curtain
Non-slip floor
Sanitation bins
Club Store
The Tottenham Experience is located on the High Road and is not only where the main Club Shop is but also where Stadium Tours start from. The Tottenham Experience has the following accessible facilities.
Multiple lifts to navigate between levels
Large wheelchair accessible changing room
1 Changing places toilet
1 Accessible toilet
Managed queuing system on match-days
Shop tills 2, 10 and 17 and the Shirt Printing Counter are fitted with hearing loops.
For any further assistance please feel free to ask a member of staff.
Hearing / Visually Impaired Facilities
Hearing Impaired
The seating area within the stadium is fully covered by a radio-based assistive hearing system.
The system is designed for supporters who have Telecoil hearing aids, with the ‘T’ setting. The system allows supporters of varying hearing impairments access to audio descriptive commentary.
Supporters wishing to use this service must sign out a headset from one of our Accessible Entrances (1, 5, 13 or 17).
Hearing loop systems are also fitted into every catering kiosk as selected kiosks in the Tottenham Experience.
Visually Impaired
Audio descriptive commentary is available to supporters via the use of a receiver and headset.
Equipment can be signed out from any of the Accessible entrances (1, 5, 13, 17) and away fans will have their headsets delivered to them before kick-off. Please note that the audio descriptive headsets for away fans are delivered to your seat and should be requested no later than one week before the match.
Equipment must be returned in the same condition as it was in when signed out and to the entrance from where it has been signed out. Away Supporters are encouraged to return this to a Disability Access Steward, dressed in purple tabards.
Additional Information
Lift Policy
Please note that the use of these lifts is restricted to those who are on the Disability Access Scheme or possess a Lift Pass (Season Ticket Holders only).
Access to lifts for all other fans will be at the discretion of our stewards should there be available capacity.
If you wish to join the Disability Access scheme or apply for a Lift Pass please complete the Online Access Requirement Form, providing any supporting information.
Once approved we will send you a Priority Lift Pass Card which can be shown to the lift attendants on matchday.
Assistance Animals
The Club welcomes assistance animals. There are two dog spending areas on-site, one outside entrance 11 near the North Stand and another in the South Stand. Access to either facility is given on request.
If you are bringing an assistance animal to the stadium or are interested in accessing the dog spending areas, please contact the access team.
Medical Exemption Certificates
Despite the stadium's Bag Policy, the Club understands that some supporters will need to bring bags that do not meet these requirements into the stadium for medical reasons. In order to do so, an exemption certificate will be required.
Please note, if your medication or equipment fits within a A4 bag or Club-branded Bag for Life (Tottenham Hotspur Matches only) you do not need a medical exemption certificate.
All requests for exemption certificates must be submitted by completing the Online Access Requirement Form and providing supporting information no later than seven days before the game. No certificates will be issued on match-day.
Once approved, we'll email you a copy of your certificate which you'll need to print and bring with you to the match.
Please be aware that all supporters with an exemption certificate will still need to have their bags searched and tagged at a street-level dedicated accessible entrance (1, 5, 13 or 17) before entering the stadium. This will be the only way to access the stadium on a matchday if you need to bring a bag with you on medical grounds.
Contact Information
If you have any queries on any of our facilities, please contact the Access Team:
Email - access@tottenhamhotspur.com
Opening hours are Monday – Friday between 9.30 am and 5 pm
Disability Access Officer - Simon Blewett