Burnley Football Club
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Introduction
We are proud of our history as a founding member of the Football League, and as a club at the heart of the local community. We endeavour to ensure that all supporters and associates at all levels of the Club are treated without prejudice and with the utmost respect.
Our disabled supporters' matchday experience is just as important to the Club as any other supporter. We apply reasonable adjustments under the Disability Discrimination Act (1995) for disabled supporters who have additional needs in the ground on matchdays.
Transport to/from Stadium
By Car
Accessible car parking is explained in the parking section of this guide.
We also have drop off points to enable disabled supporters or those who find it hard to walk distances to give access to their vehicle adjacent to the stadium carpark entrance. This drop off point adjacent and a short distance from the entrance of the South East accessible stand (B4) and only 70m from the entrance to the North East accessible stand (E1).
If you are not restricted by mobility limitations, there are several car parks near to Turf Moor we recommend. More information on these can be found on the parking tab at https://www.burnleyfootballclub.com/more/more-fans/first-time-fan
By Train
The nearest station is Burnley Manchester Road, which is approximately 15 minutes on foot from Turf Moor. The station platform has level access to the car park on one platform, and ramped access on the alternative platform. A ramp is available to board the train during staffed hours, please consult the National Rail website for up to date information for the station.
There is car parking for up to 50 cars on this site. From the station, exit the station and travel down Centenary Way, from where Turf Moor can be seen. When you reach the roundabout at the end of the road, turn right onto Yorkshire Street, which becomes Harry Potts Way. The ground is on your left-hand side.
Burnley Central train station is approximately 20 minutes on foot from Turf Moor, and is the smaller of the two stations. From the station, follow signs for the town centre and then head left towards the bus station. From here, walk down Yorkshire Street, which becomes Harry Potts way. The ground is on your left-hand side.
By Bus
Burnley bus station is a main terminus and is situated relatively close to the ground; approximately 5-10 minutes on foot. just off Centenary Way. There is level access to all areas in the bus station, and has accessible toilets and a café and shop for your convenience.
To get to Turf Moor, if you leave the station and head towards the Gala Bingo Hall opposite, you can use the underground footpath and then head under the aqueduct onto Yorkshire Street and follow the instructions from above.
Stadium Parking
Parking facilities for disabled supporters are available at Turf Moor for both visiting and home supporters on a match-by-match basis.
We have a high demand for parking spaces at the ground, and therefore spaces are only allocated to those who book prior to the game.
Please note that we do charge for car parking spaces and they are subject to availability, it really helps us if you can provide detailed information regarding your vehicle and its specific requirements.
To book please call our reception team on 01282 446800 (option 0) or email info@burnleyfc.com
Pedestrian Access
The stadium has recently opened a major redevelopment of our accessible areas.
For more information, or if you wish to be considered for addition to the waiting list for seating in these areas, please contact our Supporter Services team on slo@burnleyfc.com, and we will be happy to advise.
Ticketing / Box Office
To ensure that the Club treats everyone fairly and to enable us to take the requirements of our disabled supporters into account when allocating seats, the Club requires all applicants for accessible seating to produce confirmation of their entitlement to one of the following:
One of the following must be shown at the Ticket Office before the supporter is registered as disabled:
Receipt of the mid-rate care element or the high-rate mobility component of the Disability Living Allowance (DLA), War Pensioners’ Mobility Supplement or Personal Independence Payments (PIP)
Receipt of either the Severe Disablement Allowance or Attendance Allowance
War Pensioners’ Mobility Allowance or War or Service Disablement Pension for 80% or more disability
Blind or partially sighted registration certificate (BD8 or CVI Certificate) or evidence from an eye specialist, for example an optometrist, that the individual would qualify to be registered as severely sight impaired (blind) or sight impaired (partially sighted).
Confirmation in writing from Social Services that the individual is included on their Deaf Register, or a letter or report from an aural specialist confirming that hearing loss has been recorded at 70 – 95 dBHL or worse
Confirmation in writing from Social Services that the individual has a learning difficulty or disability. This may include Proof of Registration with Social Services, or if not on the Local Authority Register, a letter from a doctor or support worker confirming that the individual has a difficulty in learning new skills, or may be unable to cope independently. For children – a letter from the head teacher at a specialist school confirming eligibility will be acceptable.
Reference throughout this guide to a ‘disabled supporter’ is a reference to a person who can provide this confirmation.
Please note the Club reserves the right to periodically check that an applicant remains eligible.
If you are not in receipt of one of the above and you would like to discuss your individual requirements and circumstances with us, then please contact slo@burnleyfc.com
Personal Assistant (PA) tickets - General Information
Do I Qualify for a Free Personal Assistant Ticket? Supporters receiving the medium or higher rate care component of Disability Living Allowance (DLA), and/or standard or enhanced rate care component of Personal Independence Payment (PIP) will be entitled to a free match ticket or season ticket for their personal assistant to accompany them on match days.
The club reserves the right to request evidence to support this where necessary and always require the disabled supporter and their personal assistant to enter the ground and sit together for the match.
We will ask e very disabled supporter to complete a registration document to help us to ascertain eligibility. This is available from the ticket office team by email, by post, or in person. (ticketoffice@burnleyfc.com or 01282 446 8000 option 2)
What are the Conditions of use of this Ticket? Seats for personal assistants can be located next to or behind the disabled supporter’s position / space if located in the 'free plan' platform or deck areas of the stadium such as the North East, South East or pitch level platforms.
If a disabled supporter is allocated a fixed seat then the personal assistants seat will be adjacent to the allocated seat.
If possible we ask disabled supporters to name their personal assistant at time of purchase. We recognise that this is not always possible and in this case the personal assistant ticket or season ticket will be issued in the disabled supporters name. If the designated person does have a clarets account we advise that you link them on our friends and family facility via your account or ask out ticket office team for assistance in doing this.
Ordinarily each ticket is the responsibility of the named person it is issued to - in the case of personal assistant tickets the disabled supporter is responsible for the proper use of any personal assistant ticket linked to theirs. A personal assistant ticket is only to be used in conjunction with the attendance of the disabled supporter that it is issued with.
If a personal assistants ticket is found to be used without the disabled supporter attending the match the disabled supporter may face sanctions from the Club.
Disabled supporters who attend in a wheelchair must remain in their wheelchair during the game. If you will attend in a mobility scooter we ask that you advise or ticket office team at the time of purchase to ensure your seat / place location is suitable for your needs and adequate space is provided.
Can I Attend without the Registered Disabled Supporter? If you hold a personal assistant ticket and wish to attend a match without the registered disabled supporter please contact the ticket office to purchase a ticket in general admission, you will not be permitted to sit in the accessible areas of the stadium.
Family Members and Group Bookings Spaces in the accessible parts of the stadium are limited and must be prioritised for supporters with a disability or accessibility needs. If you wish to attend in a small family group this must be discussed with the ticket office team prior to purchase. We will try to accommodate your party as best we can as availability will vary from match to match.
North East Accessible Stand and Groups If you have an accessible seat located in the NE accessible stand or the Jimmy McIlroy pitchside platform we can sometimes offer family members the option to purchase tickets in the Lower Jimmy McIlroy stand as the configuration of the 2 stands allows supporters to be able to meet and socialise pre match and at half time on the Jimmy McIlroy lower concourse. This is subject to availability and must be pre arranged to allow us to inform our match day stewarding teams. Please contact our Supporter Liaison Officer to discuss on slo@burnleyfc.com
The main ticket office is located to the side of the Turf Moor club shop, on Harry Potts Way. If you wish to visit on matchday please check with us before travelling to the ticket office as our opening times may vary. There is ramped access, automatic sliding doors and a lowered counter available at the ticket office, if you have any specific needs please feel free to call the ticket office team ahead of your visit and we can discuss any specific requirements.
Accessible Viewing Areas
Ambulant disabled supporters can sit anywhere in the ground providing they are able to access the area subject to safety requirements. If you feel as though you have any further requirements regarding your seat, please let us know at the point of purchase as we will try to accommodate accordingly.
In addition to the 153 number of seats we have highlighted throughout the stadium as easy access seating. We also have 28 ambulant supporter seats on Level 1 of the NE accessible stand, these are accessed by 3 small steps and are fixed seats.
Please contact the ticket office for more information.
Wheelchair Users
Turf Moor currently has a total of 153 wheelchair bays and personal assistant seats. In addition, there are a number of seats available for friends and family of wheelchair users within the North East Stand.
This consists of over 80 wheelchair bays in the North East stand including some pitchside locations, 45 in the South East stand and 12 in the Barnfield Construction stand for visiting supporters,
There are three accessible entrances at Turf Moor, one situated at the visiting supporters entrance (B1), at the South East Stand (B4) and finally at the North East Stand (E1)
Accessible Restrooms / Changing Rooms
There are 17 accessible toilets at Turf Moor.
These are situated at the following locations:
The accessible entrance for Visiting Supporters (B1)
The accessible entrance to the North East Stand
The accessible entrance for the South East Stand
The Utilita Jimmy McIlroy Stand hospitality
The Bob Lord Stand hospitality
The North Stand hospitality
Both the North East and the South East accessible stands have accessible toilet facilities on every level.
All accessible toilets have the following facilities:
• Grab rails by the toilet and sink
• Mounted flushing lever
• Full-length mirror
• Emergency assistance alarm fitted to floor level
Changing places
Additionally, on the ground floor level of the North East accessible stand we have a fully equipped changing facility. Access to the facilities in these stands are not 'key' controlled.
This facility includes the following;
• Grab rails by the toilet and sink
• Mounted flushing lever
• Heated Floor
• Full-length mirror
• Emergency assistance alarm fitted to floor level
• Bench
• Hoist
• Shower and shower curtain
• Non-slip floor
• Sanitary bins
Any questions regarding access to these facilities please contact one of our access team or the clubs Disability Liaison Officer.
For more information on the toilets specific to your viewing area please refer to the AccessAble Guide to Turf Moor
Food & Beverage / Catering Facilities
Supporters with disabilities are able to order food and drink from our representative kiosk staff, and are provided with in-seat service, should this be required.
Please advise our supporter services team prior to your visit if you require to use this service.
On arrival please make yourself known to the kiosk staff or your closest steward and they will be able to take orders before the game and at halftime. Food and drink will be delivered to the seat approximately 15 minutes after the order has been placed or at the start of half-time if ordered beforehand.
In line with the Ground Regulations, there will be no alcohol served in these locations.
Please speak to a member of staff pre-match if you would like to check on availability of this service in your seat location.
In the accessible stands, a kiosk in the following locations:
North East accessible stand - Level 2
South East accessible stand - Level 1
Only contactless methods of payment is available at both kiosks.
All kiosks and bars around the stadium only accept cashless methods of payment.
Club Store
The Clarets Store can get extremely busy on a matchday. If you require a quieter period on a matchday, we would recommend at least 2 hours before kick-off. Non-match days are considerably quieter.
The access is level into the Clarets Store
There is level access to the counter from the entrance.
There is sufficient space to write or sign documents on the counter.
There is a lowered counter section.
A managed queuing system is used on matchday.
If you have any special requests that will make your visit more comfortable, then please contact the retail team directly and we can discuss your individual needs.
You can contact team by calling 01281 700016 or emailing claretsstore@burnleyfc.com
Hearing / Visually Impaired Facilities
Deaf or hearing impaired supporters
On match days at Turf Moor, information will be carried on screens and via the Public Address System. Please advise our access team ahead of match day if possible and we can provide further assistance and information.
Blind or partially sighted supporters
Complimentary audio commentary headsets are provided to disabled supporters at Turf Moor upon request, please contact our access team to before attending the match to request these. (info@burnleyfc.com) These headsets pick up the commentary from Clarets Plus to enable supporters to listen in-stadium.
Additional Information
Learning difficulties and hidden disabilities Supporters are able to sit anywhere they choose, subject to availability. If, for any reason, any supporter with learning difficulties or unseen disabilities feels they have more specific seating requirements they should contact the access team to discuss requirements in more detail.
Every effort will be made to accommodate such requests.
Requests for personal assistants will be given due consideration and where provided, supporters will be required to complete a personal assistant registration form or provide evidence of receiving middle or high rate of care and/or high rate of mobility or enhanced/standard rate of PIP.
We recognise that every supporter will have differing needs and, as such, requests for registrations of Disabled Supporters and Personal Assistant tickets are at the Club's discretion.
Accessible Away Tickets
What to think about If you wish to attend an away match and have accessibility needs or are a wheelchair user then we advise you to discuss your needs prior to purchase and research the detail of the facilities on offer at the away stadium as these can vary from club to club. Both the home and away club ticket office can advise you which seating locations will be most suitable for your party in advance of the tickets being on sale.
Who to contact If you have a particular question regarding a stadium that you would like to travel to then we advise supporters to contact the away clubs ticket office or disability liaison team via the clubs website. If this is done prior to purchase it ensures that you can make an informed decision and to ensure the facilites are suitable for your needs on matchday.
General Advice Away ticket demand is often high and hence requires a little extra pre planning please email our slo@burnleyfc.com for further advice.
Please check on the eligibility critera for applying and purchasing away cup and league tickets, this is applied to all supporters. https://www.burnleyfootballclub.com/more/more-tickets/loyalty-points
If you prefer to take organised travel to an away ground we would advise speaking to our organiused supporter groups some of whom organise travel to away matches. You could also to speak to the Clubs disabled supporter association (DSA) as they may be able to assist further and put you in contact with another supporter who will be travelling. Supporter club contacts
Please note all away match ticket sales are subject to availability and dates / times of matches are subject to change due to changes in broadcast schedules. Please consider this when purchasing away tickets and associated travel as the home or away club cannot accept responsibility for any loss or monies due to fixture changes.
Away match tickets are non refundable.
Assistance Animals
Any supporter wishing to attend Turf Moor with an assistance dog must contact the Club by emailing slo@burnleyfc.com so that we can ensure the appropriate match tickets (subject to availability) are allocated and adequate arrangements can be made.
Temporary Mobility Restrictions
Supporters suffering from temporary mobility restrictions that may affect their access to Turf Moor must contact the Club ahead of the match so that alternative seating can be arranged on a match-by-match basis.
Please email slo@burnleyfc.com detailing how we can best facilitate your needs as well as an estimated duration so that we can we can talk through the options.
To accommodate your seat move, we may need to issue an alternative (paper) ticket, and so ticket collection pre-match is preferable.
Contact Information
Disability Liaison Officer
Our Fan Experience Manager is on hand to offer assistance and advice, whether it be pre or post event.
To get in touch, please call 01282 704704 or email slo@burnleyfc.com