Support and FAQs
Support and FAQs
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Assistive Tech Bookings
Fan Feedback & Messaging
Automated Notifications
How does Stadiaccess help our club manage assistive technology bookings?
Stadiaccess centralises all bookings into a single dashboard, allowing your accessibility or matchday team to monitor device reservations in real time. This removes manual spreadsheets and ensures accurate record-keeping.
Can we customise which assistive devices are available for each match?
Yes. Clubs can enable or disable specific devices per fixture and update available inventory at any time. Changes appear instantly for supporters.
How do staff know how many devices to prepare on matchday?
Your admin dashboard provides a live breakdown of bookings, including item type, quantity, and collection details. This lets your team prepare equipment with enough time and avoid shortages.
Can we modify or cancel supporter bookings internally?
Absolutely. Club staff can amend or cancel bookings directly from the admin panel. Any changes automatically trigger updated notifications to the supporter.
Are booking confirmations and reminders automated?
Yes. Stadiaccess sends confirmation messages and pre-match reminders automatically, reducing the administrative load on your accessibility team.
How can we manage limited device inventory?
The system prevents overbooking by showing only the number of units you’ve made available. If you wish, you can also activate waiting lists for high-demand fixtures.
Can we export booking data for reporting?
Yes. Booking data can be exported for post-match reviews, audit purposes, or accessibility reporting, helping clubs track demand and plan investment.
How does Stadiaccess collect supporter accessibility feedback?
Supporters submit feedback through an accessible online form. All submissions flow directly into your club’s dashboard, categorised for easy review by your accessibility or customer care team.
Can our staff prioritise or assign feedback internally?
Yes. Clubs can tag, prioritise, and assign feedback entries to relevant team members—ensuring efficient follow-up and clear accountability.
Does the system support ongoing case management?
Stadiaccess allows teams to track open issues, add internal notes, and update the status of each submission. It keeps all communication centralised.
Can supporters contact us directly with questions?
Yes. The Accessibility Team Contact Form routes messages straight to your administrative dashboard, providing a structured, trackable communication channel.
Can we customise feedback categories?
Clubs can tailor feedback categories to match their operational needs—such as staffing, navigation, sensory support, or mobility access—to make responses easier to sort and analyse.
How does Stadiaccess help reduce duplicate enquiries?
By centralising information and providing clear communication, supporters rely less on manual email or phone enquiries. The feedback and messaging system keeps conversations organised and prevents duplication.
Can we track recurring accessibility issues over time?
Yes. Stadiaccess provides filtering and export tools that help clubs identify common themes, recurring challenges, or areas requiring investment or operational improvements.
What notifications does Stadiaccess automatically send to supporters?
The platform sends booking confirmations, reminders, matchday instructions, and updates about accessibility services—reducing the need for manual communication by staff.
Can our club customise the content of automated messages?
Yes. Clubs can tailor message templates to match tone, branding, and fixture-specific details, ensuring all communication reflects your club’s standards.
How do automated notifications reduce staff workload?
By removing repetitive tasks like confirmation emails or pre-match reminders, staff can focus on operational duties, supporter assistance, and service improvements.
Can we send last-minute updates to supporters quickly?
Absolutely. Urgent updates—such as changes to entrances, lift access, or collection points—can be broadcast instantly to affected supporters.
Are notifications triggered automatically when staff make changes in the dashboard?
Yes. Any update—such as booking amendments or cancellations—automatically alerts the supporter, ensuring messaging stays consistent and accurate.
Can we choose which supporter groups receive certain alerts?
Yes. Notifications can be targeted based on the supporter’s booking type, fixture, or technology needs, ensuring messages reach the right people.
Does Stadiaccess keep a record of all notifications sent?
The system logs outgoing notifications for auditing and support purposes, allowing staff to verify dispatch times and message content if needed.
Assistive Tech Bookings
Fan Feedback & Messaging
Automated Notifications
How does Stadiaccess help our club manage assistive technology bookings?
Stadiaccess centralises all bookings into a single dashboard, allowing your accessibility or matchday team to monitor device reservations in real time. This removes manual spreadsheets and ensures accurate record-keeping.
Can we customise which assistive devices are available for each match?
Yes. Clubs can enable or disable specific devices per fixture and update available inventory at any time. Changes appear instantly for supporters.
How do staff know how many devices to prepare on matchday?
Your admin dashboard provides a live breakdown of bookings, including item type, quantity, and collection details. This lets your team prepare equipment with enough time and avoid shortages.
Can we modify or cancel supporter bookings internally?
Absolutely. Club staff can amend or cancel bookings directly from the admin panel. Any changes automatically trigger updated notifications to the supporter.
Are booking confirmations and reminders automated?
Yes. Stadiaccess sends confirmation messages and pre-match reminders automatically, reducing the administrative load on your accessibility team.
How can we manage limited device inventory?
The system prevents overbooking by showing only the number of units you’ve made available. If you wish, you can also activate waiting lists for high-demand fixtures.
Can we export booking data for reporting?
Yes. Booking data can be exported for post-match reviews, audit purposes, or accessibility reporting, helping clubs track demand and plan investment.
How does Stadiaccess collect supporter accessibility feedback?
Supporters submit feedback through an accessible online form. All submissions flow directly into your club’s dashboard, categorised for easy review by your accessibility or customer care team.
Can our staff prioritise or assign feedback internally?
Yes. Clubs can tag, prioritise, and assign feedback entries to relevant team members—ensuring efficient follow-up and clear accountability.
Does the system support ongoing case management?
Stadiaccess allows teams to track open issues, add internal notes, and update the status of each submission. It keeps all communication centralised.
Can supporters contact us directly with questions?
Yes. The Accessibility Team Contact Form routes messages straight to your administrative dashboard, providing a structured, trackable communication channel.
Can we customise feedback categories?
Clubs can tailor feedback categories to match their operational needs—such as staffing, navigation, sensory support, or mobility access—to make responses easier to sort and analyse.
How does Stadiaccess help reduce duplicate enquiries?
By centralising information and providing clear communication, supporters rely less on manual email or phone enquiries. The feedback and messaging system keeps conversations organised and prevents duplication.
Can we track recurring accessibility issues over time?
Yes. Stadiaccess provides filtering and export tools that help clubs identify common themes, recurring challenges, or areas requiring investment or operational improvements.
What notifications does Stadiaccess automatically send to supporters?
The platform sends booking confirmations, reminders, matchday instructions, and updates about accessibility services—reducing the need for manual communication by staff.
Can our club customise the content of automated messages?
Yes. Clubs can tailor message templates to match tone, branding, and fixture-specific details, ensuring all communication reflects your club’s standards.
How do automated notifications reduce staff workload?
By removing repetitive tasks like confirmation emails or pre-match reminders, staff can focus on operational duties, supporter assistance, and service improvements.
Can we send last-minute updates to supporters quickly?
Absolutely. Urgent updates—such as changes to entrances, lift access, or collection points—can be broadcast instantly to affected supporters.
Are notifications triggered automatically when staff make changes in the dashboard?
Yes. Any update—such as booking amendments or cancellations—automatically alerts the supporter, ensuring messaging stays consistent and accurate.
Can we choose which supporter groups receive certain alerts?
Yes. Notifications can be targeted based on the supporter’s booking type, fixture, or technology needs, ensuring messages reach the right people.
Does Stadiaccess keep a record of all notifications sent?
The system logs outgoing notifications for auditing and support purposes, allowing staff to verify dispatch times and message content if needed.
Want to know more?
We’re here to provide support and assistance.
Want to know more?
We’re here to provide support and assistance.